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Executive Summary The emergence of AI-powered customer service automation offers…
The Future of AI-powered
Customer Support
Voice calls, text messages, web chat, emails - all powered by AI
that understands your business.
Never miss a customer again, no matter how they reach out.
Sarha M
Voice
Issue: Return Request
Mike K.
Text
Issue: Where is my order?
Aria N.
Voice
Issue: Billing Dispute
Emma L.
Chat
Issue: Payment Issue
David R.
Issue: Technical Support
"I'm here to help."
Lumitalk handles the majority of
Customer Service Issues
Leaving call takers free to focus on
critical support activities.
Lumitalk handles the majority of
Customer Service Issues
Leaving call takers free to focus on
critical support activities.
100s of brands rely on LumiTalk to grow from first sale to global success.
LumiVoice
Never miss another call
- ✓ Answers instantly, 24/7
- ✓ Natural conversations in 50+ languages
- ✓ Books appointments automatically
- ✓ Handles complex inquiries
LumiChat
Convert visitors instantly
- ✓ 0.3 second response time
- ✓ Qualify leads automatically
- ✓ Product recommendations
- ✓ 24/7 website support
LumiText
98% open rates that convert
- ✓ Two-way SMS conversations
- ✓ Automated follow-up campaigns
- ✓ Appointment reminders & confirmations
- ✓ Review requests & feedback
ENTERPRISE
LumiEmail
Inbox zero on autopilot
- ✓ Smart auto-responses
- ✓ Email nurture sequences
- ✓ Intelligent ticket routing
- ✓ Enterprise-only solution
Everything Works Together
Your customers don't think in channels. Neither should your AI. One brain powering every conversation, remembering every interaction.
Voice Calls
Natural AI conversations
Web Chat
Instant website support
SMS Text
Two-way messaging
Smart auto-responses
🧠 One AI Brain Powers Everything
Your customer's journey is seamless. They start with chat, continue via email, confirm by text, and call with questions. Our AI remembers everything - no repeating information, no starting over, just smooth conversations that convert.
🌐 One Customer, Four Channels, Zero Repetition
Watch Emma book her medical appointment without repeating herself once
Industry Solutions
Solutions for Every Industry
See how businesses like yours use our platform to transform customer conversations across all channels
📊 Accounting & Finance
Streamline financial operations with AI-powered accounting solutions. Automate bookkeeping, generate real-time financial insights, and ensure compliance with ever-changing regulations.
Automated bookkeeping and transaction categorization
Real-time financial reporting and cash flow analysis
Tax compliance automation with regulatory updates
Secure client portal for document sharing and collaboration
65%
Time saved
99.9%
Accuracy rate
40%
Faster reporting
100%
Compliance
💬 Client Support Chat
I need help categorizing some expenses for tax purposes
10:15 AM
I'd be happy to help! Could you describe the expenses or upload receipts? I can suggest the proper tax categories based on IRS guidelines.
10:15 AM
They're mostly software subscriptions and home office equipment
10:16 AM
Software subscriptions typically fall under "Office Expenses" or "Software & Tools." Home office equipment may qualify for home office deduction if you meet the requirements. Would you like me to help you determine eligibility?
10:16 AM
📧 Email Thread
Subject: Quarterly Tax Estimate
Hi, I need an estimate of my quarterly tax payment. My income has increased significantly this quarter.
Hi, I need an estimate of my quarterly tax payment. My income has increased significantly this quarter.
Monday 9:30 AM
Re: Quarterly Tax Estimate
Based on your recent income data, I estimate your Q2 payment at $8,450. This factors in your increased revenue and deductible business expenses. I've prepared the payment voucher for your review.
Based on your recent income data, I estimate your Q2 payment at $8,450. This factors in your increased revenue and deductible business expenses. I've prepared the payment voucher for your review.
Monday 10:45 AM
📱 SMS Alert
Reminder: Quarterly estimated tax payment of $8,450 due April 15. Reply PAY to schedule payment now.
2:00 PM
PAY
2:15 PM
Payment scheduled for April 12. Confirmation #QT7842. You'll receive email confirmation shortly.
2:16 PM
🛒 E-commerce
Transform every browser into a buyer with AI that knows your inventory, understands customer preferences, and closes sales 24/7. From product discovery to checkout, deliver personalized shopping experiences.
Personalized product recommendations based on browsing behavior
Automated inventory management across all sales channels
Intelligent abandoned cart recovery and personalized promotions
Multi-channel customer support integration
47%
Higher conversion
$125
Avg order increase
3.2x
ROI
68%
Cart recovery
💬 Shopping Assistant
Looking for a winter jacket, something warm but stylish
2:15 PM
I'd recommend our Alpine Parka - it's our bestseller! Rated to -30°C with a sleek urban design. We have it in black, navy, and forest green. What's your usual size?
2:15 PM
Medium usually, but sometimes large. I'm 5'10"
2:16 PM
Based on your height, I'd suggest Large for a comfortable fit. We have Large in stock in all colors. It's 25% off this week - now $299!
2:16 PM
📧 Email Thread
Subject: Order #12345 - Wrong Size Received
Hi, I ordered a Large but received Medium. Need exchange ASAP for an event this weekend.
Hi, I ordered a Large but received Medium. Need exchange ASAP for an event this weekend.
10:30 AM
Re: Order #12345
I sincerely apologize! I've initiated an express exchange. Your Large ships today with overnight delivery - you'll have it tomorrow by noon. Return label for the Medium is in your email. No charges for the expedited shipping!
I sincerely apologize! I've initiated an express exchange. Your Large ships today with overnight delivery - you'll have it tomorrow by noon. Return label for the Medium is in your email. No charges for the expedited shipping!
10:45 AM
📱 SMS Updates
Your order #78234 has shipped! Expected delivery: Thursday. Track: bit.ly/track78234
4:20 PM
Thanks! Can you update the delivery address to my office?
4:25 PM
Address updated successfully! Your package will now be delivered to: 123 Business Ave, Suite 400. Confirmation sent to your email.
4:26 PM
🏥 Healthcare
Provide compassionate, intelligent patient support 24/7. From appointment scheduling to symptom triage, deliver the care experience patients expect while reducing staff workload and improving health outcomes.
Automated appointment scheduling with real-time availability
Patient intake forms and medical history collection
Secure messaging and telehealth integration
HIPAA-compliant documentation and billing support
85%
Patient satisfaction
60%
Fewer no-shows
4.8★
Provider rating
40%
Admin time saved
💬 Patient Support
I've been having severe migraines for 3 days. Need to see someone soon
8:45 AM
I understand you're in pain. Let me help you right away. Dr. Martinez has an urgent slot today at 2:30 PM. Would that work?
8:45 AM
Yes perfect! Do I need to bring anything?
8:46 AM
You're confirmed for 2:30 PM. Please bring your insurance card and list of current medications. Confirmation sent!
8:46 AM
📧 Email Thread
Subject: Test Results Question
Hi, I had blood work done last week but haven't heard back. Can someone please check on my results? Getting worried.
Hi, I had blood work done last week but haven't heard back. Can someone please check on my results? Getting worried.
Monday 9:15 AM
Re: Test Results
Your results came in this morning - all markers are within normal range! Dr. Chen has reviewed them and added notes to your portal. No concerns noted. Full report now available in your patient portal.
Your results came in this morning - all markers are within normal range! Dr. Chen has reviewed them and added notes to your portal. No concerns noted. Full report now available in your patient portal.
Monday 10:30 AM
📱 SMS Reminder
Reminder: Appointment tomorrow 10AM with Dr. Martinez. Reply Y to confirm, R to reschedule
5:00 PM
Y
5:15 PM
Perfect! See you tomorrow at 10AM. Remember to fast for 12 hours before if having bloodwork. Text HELP if you need anything.
5:16 PM
🏨 Hospitality
Deliver exceptional guest experiences from booking to checkout. Personalize stays, streamline operations, and turn satisfied guests into loyal advocates for your brand.
Intelligent booking management with dynamic pricing
Personalized guest communication and concierge services
Housekeeping optimization and maintenance scheduling
Loyalty program integration and personalized offers
25%
Direct bookings
4.9★
Guest rating
35%
Revenue per guest
45%
Repeat guests
💬 Guest Services
Hi! We're checking in today. Can we request a late checkout for tomorrow?
3:15 PM
Welcome! I've noted your late checkout request. We can accommodate until 1 PM at no extra charge. Your room #402 is ready now. Would you like me to pre-set the temperature to your preference?
3:15 PM
Yes, please set it to 72°F. Also, do you have restaurant recommendations nearby?
3:16 PM
Temperature set! For dining, I recommend "Seaside Grill" (5-min walk, great seafood) or "Piazza Italiana" (10-min walk, authentic Italian). I can make reservations for you at either!
3:16 PM
📧 Email Thread
Subject: Special Anniversary Request
Hi, we'll be celebrating our 10th anniversary during our stay next week. Could you arrange something special in our room?
Hi, we'll be celebrating our 10th anniversary during our stay next week. Could you arrange something special in our room?
Tue 11:00 AM
Re: Anniversary Arrangements
Congratulations! We'd be delighted to make your stay special. We'll arrange champagne, chocolate-covered strawberries, and rose petals in your room. Complimentary couple's massage at our spa is also included. Looking forward to celebrating with you!
Congratulations! We'd be delighted to make your stay special. We'll arrange champagne, chocolate-covered strawberries, and rose petals in your room. Complimentary couple's massage at our spa is also included. Looking forward to celebrating with you!
Tue 11:45 AM
📱 SMS Concierge
Welcome to Grand Hotel! Your room is ready. Text REQUESTS for anything you need during your stay. Enjoy our complimentary happy hour from 5-7PM in the lobby!
4:20 PM
Can we get extra towels and a toothbrush sent to room 402?
4:25 PM
Absolutely! Housekeeping is on the way with your requested items. They'll arrive in 5-10 minutes.
4:26 PM
🏠 Real Estate
Never miss another lead. Qualify buyers, schedule showings, and provide instant property information 24/7. Convert late-night browsers into tomorrow's clients while you sleep.
Automated lead qualification and nurturing
Intelligent property matching based on client preferences
Virtual tour scheduling and open house management
Transaction management and document automation
5x
Lead conversion
28%
More closings
15min
Response time
40%
Time saved
💬 Property Inquiry
Hi! I saw the house on Maple Ave online. Is it still available?
9:15 PM
Yes! 425 Maple Ave is available. 4BR/3BA colonial, 2,800 sq ft, $650,000. Just renovated! Want to schedule a showing?
9:15 PM
What about the schools?
9:16 PM
Excellent! Lincoln Elementary 9/10, Roosevelt Middle 8/10, Jefferson High 9/10. Family neighborhood with playground. Saturday 10AM or 2PM for showing?
9:16 PM
📧 Email Inquiry
Subject: First Time Buyer - Need Help
We're first-time buyers looking for 3BR homes under $500K in good school districts. Can you send listings? Pre-approved for $475K.
We're first-time buyers looking for 3BR homes under $500K in good school districts. Can you send listings? Pre-approved for $475K.
Mon 7:30 AM
Re: Perfect Starter Homes for You!
Great news! I found 6 properties matching your criteria. All in top school districts, 3BR, under $475K. Virtual tour links attached. I've scheduled you for our First-Time Buyer webinar Thursday 7PM. Let's view your top 3 this weekend!
Great news! I found 6 properties matching your criteria. All in top school districts, 3BR, under $475K. Virtual tour links attached. I've scheduled you for our First-Time Buyer webinar Thursday 7PM. Let's view your top 3 this weekend!
Mon 8:15 AM
📱 SMS Alert
🆕 JUST LISTED: 3BR/2BA in Oak Park, your dream neighborhood! $425K. Priced to sell fast! Virtual tour: bit.ly/425oak
2:00 PM
OMG! Can we see it today?
2:05 PM
Absolutely! Showing at 5PM confirmed. It won't last the weekend at this price. Bringing offer paperwork just in case! 🏡
2:06 PM
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