AI Solutions for Hospitality
Elevate guest experiences with AI agents that handle reservations, provide concierge services, and deliver personalized hospitality across all touchpoints.
Get Started →24/7 Guest Services
Let guests book, modify, and get information instantly without waiting for staff
Instant Guest Assistant
Smart Reservations
Handle bookings, modifications, and cancellations with real-time availability across all properties
Local Concierge
Provide restaurant recommendations, directions, event information, and local attractions
Room Service & Amenities
Take orders, arrange services, and coordinate housekeeping requests instantly
Example Guest Interaction
"I need to book dinner for 4 people tonight at 7 PM"
Perfect! I found availability at our signature restaurant at 7:00 PM for 4 guests. I've also reserved a window table as you're a VIP member. Would you like me to add the wine pairing menu?
"Yes, and can you recommend some activities for tomorrow?"
Booked! For tomorrow, the weather is perfect for our spa treatments or the nearby hiking trail. I can also arrange tickets to the art museum - they have a special exhibition this week. What interests you most?
Enhanced Staff Operations
Empower your team with AI insights and automated workflows for exceptional service delivery
Guest Intelligence Dashboard
Smart Staff Tools
Guest Profiles
Complete stay history, preferences, and special requests for personalized service
Service Suggestions
AI recommendations for upsells, amenities, and personalized experiences
Performance Analytics
Track guest satisfaction, response times, and revenue per guest in real-time
Complete Multi-Channel Solution
Lumi Voice, Lumi Chat, and Lumi Text work together to cover every guest communication preference
Lumi Chat
Website and app chat for instant guest support
Lumi Text
SMS communication for on-the-go guests
Lumi Voice
Phone support for complex requests and VIP service
Complete Guest Journey Example
Pre-Arrival (Text)
"Welcome! Your room is ready. Reply EARLY for early check-in or INFO for local recommendations."
During Stay (Chat)
"Hi! Need more towels? I'll send housekeeping up. Also, our spa has a 20% discount today!"
Special Requests (Voice)
"I'd be happy to arrange dinner at the rooftop restaurant and book a taxi for 8 PM. Anything else for your anniversary?"
Proactive Guest Engagement
Lumi Talk's multi-channel approach turns visitors into loyal guests and enhances every stay experience
Pre-Arrival Engagement
Welcome messages with check-in details, special offers, and personalized recommendations before guests arrive
Stay Enhancement
Real-time offers for spa services, dining, and activities based on guest preferences and behavior
Loyalty Building
Post-stay follow-up with thank you messages, future booking incentives, and special member benefits
Revenue Impact Example
Multi-Property Management
Seamlessly manage multiple locations with customizable AI personalities and unified guest data
Brand Consistency
Maintain your unique brand voice and service standards across all properties while allowing local customization
Unified Guest Profiles
Guest preferences and history follow them across all your properties for consistent personalized experiences
Centralized Analytics
Get insights across all properties while maintaining detailed performance metrics for each location
Ready to Elevate Your Guest Experience?
See how Lumi Talk can increase guest satisfaction and drive revenue growth
Get Started →Integrate with your PMS and booking systems in 15 minutes