Self-Service Patient Care
Empower patients with instant access to information and services
24/7 Patient Portal Access
Appointment Scheduling
Patients can book, reschedule, or cancel appointments instantly through Lumi Chat on your website, Lumi Text for mobile, or Lumi Voice for direct calls
Secure Health Records
Access test results, prescription history, and treatment plans with HIPAA-compliant security
Symptom Assessment
Initial symptom screening and triage recommendations before provider consultation
Example Patient Interaction
"I need to schedule a follow-up appointment with Dr. Smith"
I can help you schedule that appointment. Dr. Smith has availability next Tuesday at 2 PM or Thursday at 10 AM. Which works better for you?
"Tuesday at 2 PM works perfect"
Perfect! I've scheduled your appointment with Dr. Smith for Tuesday, March 15th at 2:00 PM. You'll receive a confirmation text and email reminder 24 hours before.
Enhanced Agent Support
AI-powered assistance that makes your healthcare staff more efficient
Real-Time Patient Data
Smart Agent Tools
Patient Context
Instant access to patient history, medications, and care plans during calls
AI Suggestions
Real-time recommendations for care coordination and next steps
Compliance Monitoring
Automatic HIPAA compliance checks and audit trail generation
Proactive Patient Engagement
Lumi Talk's multi-channel approach drives better health outcomes and revenue growth
Lumi Chat Upsells
Proactively suggest wellness programs, preventive screenings, and health packages through Lumi Chat on your website
Lumi Text Reminders
Automated appointment reminders via Lumi Text with options to upgrade to premium services or add consultations
Lumi Voice Outreach
Personalized health checkup calls via Lumi Voice that identify opportunities for specialized care and treatments