Pricing Plan
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Compare features, pricing, and included benefits across all plans
| Features | Free Tier | Starter Tier | Professional Tier | Enterprise Tier | Notes |
|---|---|---|---|---|---|
| Agent/User Seats | 1 seat | 3 seats | 5 seats (+$30/user overage) | 10 seats (contact sales) | Professional allows paid add-ons |
| Concurrent Calls | 1 call | 2 calls | 5 calls | 10 calls | Real-time simultaneous calls |
| Monthly Voice Minutes | 60 minutes | 500 minutes (+$0.02/min) | 2500 minutes (+$0.015/min) | 10000 minutes (+$0.01/min) | Voice call duration per month |
| Monthly Messages (Chat/SMS) | 100 messages | 2000 (+$0.01/msg) | 10000 (+$0.005/msg) | Unlimited* | Chat and SMS combined |
| Monthly Emails | 50 emails | 1000 (+$0.001/email) | 5000 (+$0.0005/email) | Unlimited* | Email channel messages |
| API Rate Limit | 100/hour | 1000/hour | 10000/hour | Unlimited* | API calls per hour |
| Storage | 1 GB | 10 GB | 50 GB (+$3/GB) | 500 GB (+$1/GB) | File and data storage |
| Chat Sessions Per Day | 10/day | 100/day | 500/day | Unlimited* | Daily chat session limit |
| Knowledge Base Articles | 10 articles | 100 articles | 1000 articles | Unlimited* | KB content limit |
| Custom AI Prompts | 1 prompt | 10 prompts | 50 prompts | Unlimited* | Customizable AI personalities |
| Webhooks | Not available | 5 webhooks | 20 webhooks | Unlimited* | Webhook endpoints |
| Integrations | Not available | 3 integrations | 10 integrations | Unlimited* | Third-party integrations |
| Custom AI Models | Not available | Not available | 3 models | All models | Multiple AI provider access |
| Departments/Teams | Not available | Not available | 5 departments | Unlimited* | Organizational structure |
| Call Queues | Not available | Not available | 5 queues | Unlimited* | Call routing queues |
| Custom Reports | Not available | Not available | Not available | Unlimited* | Advanced analytics |
| Data Retention | Default | Default | Default | 7 years | Historical data storage |
| Support Level | Community | Email Support | Priority Support | Dedicated Support | Support tier |
| SLA | None | None | 99.50% | 99.90% | Uptime guarantee |
| Overage Billing | Not allowed | Allowed (voice/msg/email) | Allowed (all limits) | Contact sales | Can exceed limits with charges |
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FAQs
Lumi Talk offers flexible pricing based on your support volume and desired features. Our plans are structured around the number of AI-resolved interactions across voice, chat, and SMS channels. This ensures you only pay for the value you receive, without per-agent fees.
A billable interaction is any customer inquiry that Lumi Talk handles autonomously without human intervention. This includes tasks like order tracking, answering FAQs, or providing product information. If a conversation requires escalation to a human agent, it does not count as a billable interaction.
Should you surpass your monthly interaction quota, Lumi Talk continues to operate seamlessly. Overage interactions are billed at a predetermined rate, ensuring uninterrupted service. Alternatively, you can upgrade to a higher-tier plan to accommodate increased demand.
Lumi Talk integrates natively with Shopify, providing direct access to order details, customer profiles, and inventory data. Additionally, we support integrations with platforms like Twilio for voice and SMS.
No setup fees are involved. Our onboarding process is streamlined, allowing Shopify merchants to get started within minutes. Our team provides comprehensive support to ensure a smooth integration tailored to your business needs.
Absolutely. Lumi Talk is equipped with smart escalation protocols that detect when a customer's concern requires human assistance. In such cases, the conversation is seamlessly transferred to a live agent or scheduled for a callback, ensuring customer satisfaction
Yes, Lumi Talk is designed to cater to a global audience with multi-language support. Our AI can understand and respond in both English and Spanish languages, providing a personalized experience for your diverse customer base.
We prioritize data security and comply with industry-standard regulations, including GDPR and CCPA. All customer interactions are encrypted, and data is stored securely, ensuring privacy and compliance.
Yes, Lumi Talk provides a comprehensive dashboard where you can track key metrics such as interaction volumes, resolution rates, customer satisfaction scores, and more. This insight helps in optimizing your support strategy.
We offer a 14-day free trial, allowing you to experience Lumi Talk's capabilities firsthand. This trial includes full access to our features, enabling you to assess how Lumi Talk can benefit your Shopify store.