Lumi Talk

Menu
Try for free!

AI Usecase Agentic AI

Lumi TapIn — AI + Human, Switching Seamlessly Mid-Call

When Lumi Talks, You Can Listen. When You Talk, Lumi Helps.

Lumi TapIn lets AI handle customer calls while you listen in. Step in anytime. Get instant context. Hand it back to Lumi when you're ready.

See TapIn in Action → Start My Setup →

Trusted by businesses that never want to lose a customer call

The Biggest Fear About AI Support:
"What If the Bot Can't Handle It?"

Bots Go Off-Script

AI gives wrong answers and frustrates customers who just want simple help.

Agents Jump In Blind

Human agents scramble for context and ask customers to repeat everything.

Sales Vanish in Handoffs

Context gets lost between bot and human, killing deals and losing customers.

Lumi TapIn kills that fear. You're never out of the loop, never out of control.

AI Handles the Routine.
You Tap In for the Rest.

Here's how Lumi TapIn works:

AI Answers First

Routine questions resolved automatically with perfect consistency.

You Listen Silently

No stress, no pressure. Monitor calls and learn how Lumi handles customers.

Tap In Anytime

Lumi instantly feeds you the conversation context and customer history.

Hand Back to Lumi

Need backup info? Just prompt Lumi to rejoin and deliver the details seamlessly.

It's fluid, fast, and frictionless.

From Bot Anxiety to Total Control

Before: Chaos

  • Customer frustrated with bot responses
  • Agent scrambling for context
  • Awkward handoffs losing sales
  • Bot drops ball, customer left hanging

After: Smooth Control

  • Customers never feel abandoned
  • Agents never feel lost
  • Seamless transitions preserve sales
  • AI never "drops the ball" — always there to assist

TapIn Mode = Happier Customers, Confident Teams

BrightFit Apparel

Customer Experience Results After TapIn Implementation

91%

Calls handled fully by Lumi

9%

Escalated with human TapIn

100%

Customer satisfaction maintained

"I can jump in anytime, and Lumi feeds me everything instantly. Customers never even notice the switch."

Ethan K.

CX Manager, BrightFit Apparel

Get Started →

Your Fast Switch for Every Call

1

Lumi Starts

AI handles the initial conversation with your customers naturally and professionally.

2

You Listen

Monitor the conversation silently. No pressure, just awareness of what's happening.

3

TapIn

One click and you're in control. Lumi gives you instant context and conversation history.

4

Hand Back

Lumi rejoins with full context to finish the conversation perfectly.

Reserve My TapIn Demo →

Ready to Experience TapIn Control?

Join forward-thinking businesses that never want to lose control of their customer calls.

Start My Setup →

100% risk-free trial. Cancel anytime.

Got Questions About Lumi TapIn?

No — transitions are seamless. Customers only feel taken care of. The handoff is so smooth they never realize control has switched between AI and human.
Lumi shows you a live transcript and feeds you the key context instantly. You'll see the customer's history, current issue, and conversation flow so you can continue naturally.
Yes — you can prompt Lumi anytime, and it rejoins naturally with full context. Perfect for when you need specific information or want to hand routine tasks back to AI.
Instantly. One click and you're in control with full context. No delays, no confusion, no asking customers to repeat themselves.
Hand it back to Lumi anytime. The AI picks up exactly where you left off and continues with the same quality and context you established.

Stop Wondering If AI Can Handle It —
With TapIn, You're Always in Control

Lumi TapIn gives you the best of both worlds: AI efficiency with human backup on demand.

Get Started →

15-minute setup. See results immediately.