The Helpdesk Built for Magento
Securely connect with Magento to have your customers' order history at your agents' fingertips.
1000s of brands rely on Lumi Talk to grow from first sale to global success.
Customer Reviews
Rated 4.9 stars by our Magento customers
Provide an amazing customer experience backed by data from Magento
Use data directly from Magento to quickly respond to your customers and deliver world class customer experiences.
Actual personalization at scale
We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer interaction. It’s an automatic and accurate way to get a more personal customer experience.
Automate answers to common questions
Create in-depth rules to automate responses to repetitive questions, like “Where is my order?”. Automate up to 40% of support messages to save your support agents valuable time.
Detect the intent of what your customers are asking
Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they’re about.
65% reduction in support tickets, 24/7 support, and a 30% boost in satisfaction—Lumi Talk completely transformed our customer service.
Nutty Designs Fashion Retailer