Pricing

A billable interaction is any customer inquiry that Lumi Talk handles autonomously without human intervention. This includes tasks like order tracking, answering FAQs, or providing product information. If a conversation requires escalation to a human agent, it does not count as a billable interaction.  

Should you surpass your monthly interaction quota, Lumi Talk continues to operate seamlessly. Overage interactions are billed at a predetermined rate, ensuring uninterrupted service. Alternatively, you can upgrade to a higher-tier plan to accommodate increased demand.

Lumi Talk integrates natively with Shopify, providing direct access to order details, customer profiles, and inventory data. Additionally, we support integrations with platforms like Twilio for voice and SMS. 

No setup fees are involved. Our onboarding process is streamlined, allowing Shopify merchants to get started within minutes. Our team provides comprehensive support to ensure a smooth integration tailored to your business needs. 

Absolutely. Lumi Talk is equipped with smart escalation protocols that detect when a customer's concern requires human assistance. In such cases, the conversation is seamlessly transferred to a live agent or scheduled for a callback, ensuring customer satisfaction  

Yes, Lumi Talk is designed to cater to a global audience with multi-language support. Our AI can understand and respond in both English and Spanish languages, providing a personalized experience for your diverse customer base. 

We prioritize data security and comply with industry-standard regulations, including GDPR and CCPA. All customer interactions are encrypted, and data is stored securely, ensuring privacy and compliance. 

Yes, Lumi Talk provides a comprehensive dashboard where you can track key metrics such as interaction volumes, resolution rates, customer satisfaction scores, and more. This insight helps in optimizing your support strategy. 

We offer a 14-day free trial, allowing you to experience Lumi Talk's capabilities firsthand. This trial includes full access to our features, enabling you to assess how Lumi Talk can benefit your Shopify store.