Book a Demo AI RECEPTIONIST · PEDIATRIC DENTISTRY
The AI receptionist for pediatric dental practices that blocks the whole family into one visit, answers first-visit questions, and works around school schedules — booking, screening, and working recall on top of Dentrix and Open Dental, while injuries route to your on-call dentist.
One demo line · every dental & vision workflow
Try: “Do you have any openings this week?”
No signup, no sales rep — just call it.
Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
Thank you for calling Bright Smile Dental — this is Camila. How can I help you today?
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Book the correct appointment while completing required intake steps, identifying clinical concerns, updating the patient record, and keeping the patient moving toward completion.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your PMS & booking software; PHI-system integration ships via a scoped API integration. 270+ integrations.
Dentrix
Eaglesoft
Open Dental
Curve Dental
DenticonCaCareStackCalendlyThe inbound loop
Different families, one pattern: a parent juggling kids, a block to book, and a question to answer — arriving after school, at night, and on weekends, exactly when your front desk is closed and your team is chairside.
A parent who needs one trip, not three — the family block that turns into a scheduling puzzle your front desk solves by hand while three other lines ring.
A new-patient parent with first-visit nerves: what age is right, how long it takes, what to tell a nervous four-year-old. Answered fast, they book; unanswered, they shop.
A routine reschedule around a school day that ties up the desk mid-morning — and becomes a no-show if it rolls to a voicemail box nobody clears.
A frightened parent after hours with a dental injury. This must never get advice from a machine — it's screened and routed to the on-call dentist immediately.
The coverage question that gates the booking — answered instantly it books the visit, unanswered it sends the family to the next pediatric office.
The parent who can’t get through is dialing pediatric offices in order. A system should book the whole family and triage the injury before yours ever rings out.
What is an AI receptionist for pediatric dental practices?
An AI receptionist for pediatric dental practices answers every parent’s call, chat, and text the moment it arrives — 24/7, in 70+ languages — and books family blocks that slot two or three siblings into one visit window. It screens new patients, reassures a first-visit parent, and handles school-schedule reschedules, delivering it all to your practice-management software via your scoped integration. It is HIPAA-compliant and signs a BAA. Crucially it is reception only — it never gives clinical or treatment advice, and a dental injury, knocked-out tooth, severe bleeding, or severe pain is triaged and routed to your on-call dentist immediately.
The difference parents feel
A voicemail or answering service
Lumi
A message in the morning is a family that booked one child elsewhere — or an injured kid’s parent left on voicemail. A booked family block is the family you keep — screened, injury triaged, and in your PMS.
Answering the call is just the front door
Whatever comes through your phones, Lumi handles the front-desk work — booking the family, screening, answering the routine — and hands anything clinical to the right person.
Voice, SMS, web chat, WhatsApp, email — every call, form, and text from a busy parent answered in one place, so no family reaches a voicemail box after hours or on a school night.
Reads your calendar and slots two or three siblings into one back-to-back window, screens new patients, and delivers it to your PMS via your scoped integration so your team opens a clean record for each child.
Built to be HIPAA-compliant and signs a Business Associate Agreement — baseline for handling a child's information, with an audit trail on every interaction.
Lumi answers routine and logistical questions and books visits. It never gives clinical or treatment advice — every clinical question routes to your care team, and any injury routes to your on-call dentist.
Every parent in their own language, around the clock — with the intake summarized in English in your system for any coordinator.
Dentrix, Eaglesoft, Open Dental, Curve, Denticon, CareStack — Lumi works on top of the systems your team already runs, with direct read-write via a scoped API integration as its own scoped engagement. No rip-and-replace.
Built for the way parents actually call
A pediatric front desk lives on two calls a generic line can’t handle: the parent who needs the whole family in one trip, and the parent whose child just got hurt. Lumi does both — booking the block, and triaging the injury to your on-call dentist. It routes; it never gives dental advice.
“Can I book all three for cleanings the same afternoon?” Lumi reads open chairs and slots the siblings back-to-back, so one parent makes one trip.
Delivered to your PMS as one family visit — no phone tag, no three separate trips.
Lumi asks the screening questions your team wrote — and routes on the answer. It never tells a parent what to do to the tooth. It gets the right human on the phone.
Triage only — Lumi routes to a human. It never gives clinical or treatment advice.
Every family schedules differently. Build a custom family-scheduling play →
Built for a practice bound by HIPAA
A pediatric intake line needs walls, not improvisation. These four are wired in before the first call — so the front desk never crosses into giving clinical advice.
Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement with your practice — baseline for handling a child's information, not an add-on. It handles the minimum necessary and logs every interaction.
Lumi books, reschedules, screens, and answers routine and logistical questions. It never gives clinical or treatment advice, symptom guidance, or outcome claims — every clinical question routes to your care team.
A knocked-out tooth, severe bleeding, facial swelling, or severe pain is triaged by your rules and routed to your on-call dentist immediately, with the details captured. Nothing clinical is ever managed by the AI alone.
Lumi works on top of your existing practice-management software — direct read-write rides your integration path, a scoped API integration. You keep the systems you run; there's no rip-and-replace and nothing to migrate.
Questions, answered
Yes — it's one of the main reasons pediatric practices switch it on. Lumi slots siblings into one back-to-back window and books it as a single family visit — reaching your PMS through your integration path, Redox or a custom API connection — so one parent makes one trip instead of playing phone tag over three separate appointments.
Lumi runs the screening questions your team wrote and routes on the answer. A knocked-out tooth, severe bleeding, or facial swelling routes to your on-call dentist immediately, with the details captured; a minor chip books a flagged first-morning slot. Lumi never tells a parent what to do to the injury — it triages and gets the right human on the phone.
No. Lumi is a patient-intake receptionist. It books, screens, reschedules, and reassures, and it routes every clinical question to your care team. Injuries and severe pain route to on-call per your protocol. Clinical judgment always stays with your team.
Yes. Lumi is built to be HIPAA-compliant and signs a Business Associate Agreement as baseline. It handles the minimum necessary and logs every interaction for an audit trail.
Yes. Lumi works alongside the PMS you already run — Dentrix, Eaglesoft, Open Dental, Curve, Denticon, or CareStack. Standard deployments carry bookings by scheduling links and task handoffs, keeping PHI out of CRM integrations; direct PMS read-write is available through Redox or a custom API connection as a separate engagement. No migration, nothing new to learn.
Guides & comparisons
Give her your parent line.
Open the demo and treat it the way your parents do — ask to book three kids one afternoon, ask a first-visit question, then report a knocked-out tooth. Then bring your call volume and your PMS to a walkthrough.
(520) 464-4425
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