WIX INTEGRATION

The Lumi AI Wix integration that answers and resolves on every channel

Add an AI support agent to your Wix store that reads the live order and finishes the request — WISMO, edits, refunds, and product questions — working inside Wix eCommerce, 24/7 in 70+ languages.

Book a Demo Works on top of your Wix store — no rip-and-replace

Wix customer-support workflow — LumiTalk + Wix Customer support connected to live business context

Inside Wix

What Lumi finishes inside Wix.

Resolves inside Wix

Lumi doesn't just answer — it authenticates the shopper, reads the live order, and finishes the request inside your store: order edits before fulfillment, refunds within your policy, WISMO with real tracking, and product answers from your catalog. 24/7, in 70+ languages.

WISMO, answered for real

Reads the live Wix order and shipping status and gives a plain-language answer, then handles the follow-up within your policy.

Works inside Wix eCommerce

Connects to your Wix store without replacing your site or checkout — Lumi layers on top and keeps your store the record.

Every channel, one thread

Chat, SMS, WhatsApp, email, and voice — one conversation, order context carried the whole way.

Connect in minutes

Connect Lumi to Wix in four steps.

Connect your Wix store

Link Lumi to Wix eCommerce securely — no site rebuild, no checkout changes.

Set your policies

Configure return, refund, and edit rules; Lumi enforces them precisely.

Route your channels

Point chat, SMS, email, and social at Lumi.

Go live

Lumi resolves requests end to end and escalates the hard cases with full context.

Questions, answered

The Wix integration, answered.

Does Lumi work with Wix stores?

Yes. Lumi connects to Wix eCommerce and works on top of your store — reading the live order, resolving WISMO, order edits, and returns within your policy, and answering product questions from your catalog. No site rebuild required.

Will it change my Wix site or checkout?

No. Lumi layers an AI support agent onto your existing Wix store without replacing your site or checkout — no rip-and-replace. Your store stays the source of truth.

What can it resolve?

WISMO with real tracking, order edits before fulfillment, refunds and exchanges within your policy, and product/sizing questions — 24/7 in 70+ languages, escalating delicate cases to a human.

What does it cost?

Flat pricing sized to your volume and channels. Book a demo for a specific figure.

Connect Wix