SQUARE INTEGRATION

The Lumi AI Square integration for online and in-person customers

Put an AI support agent on every channel that reads your live Square orders and finishes the request — for Square Online stores and in-person sellers alike — 24/7 in 70+ languages.

Book a Demo Works on top of your Square store — no rip-and-replace

Square customer-support workflow — LumiTalk + Square Customer support connected to live business context

Inside Square

What Lumi finishes inside Square.

Resolves inside Square

Lumi doesn't just answer — it authenticates the shopper, reads the live order, and finishes the request inside your store: order edits before fulfillment, refunds within your policy, WISMO with real tracking, and product answers from your catalog. 24/7, in 70+ languages.

Online and in-person

Works across Square Online orders and in-person sales — answering order, pickup, and status questions from your live Square data.

WISMO, resolved

Reads the live Square order and gives a real answer, then handles the follow-up within your policy.

Every channel, one thread

Chat, SMS, WhatsApp, email, and voice — order context carried across every hop.

Connect in minutes

Connect Lumi to Square in four steps.

Connect Square

Link Lumi to your Square account securely — no POS changes.

Set your policies

Configure return, refund, and edit rules; Lumi enforces them.

Route your channels

Point chat, SMS, email, and voice at Lumi.

Go live

Lumi resolves requests end to end and escalates the hard cases with context.

Questions, answered

The Square integration, answered.

Does Lumi integrate with Square?

Yes. Lumi connects to your Square account and works on top of it — reading live orders (online and in-person), resolving status and pickup questions, and handling returns and refunds within your policy. No POS changes needed.

Does it work for in-person sellers too?

Yes. Lumi answers order, pickup, and status questions from your live Square data across both Square Online and in-person sales, so customers get real answers on any channel.

Does it replace Square?

No — Lumi works on top of Square, no rip-and-replace. Square stays your system of record; Lumi is the AI agent that keeps customers answered and records current.

What does it cost?

Flat pricing sized to your volume and channels. Book a demo for a specific figure.

Connect Square