BIGCOMMERCE INTEGRATION

The Lumi AI BigCommerce integration that resolves the ticket in-store

Put an AI agent on every channel that reads and writes live inside BigCommerce — WISMO, order edits, refunds, and product answers — 24/7 in 70+ languages, no rip-and-replace.

Book a Demo Works on top of your BigCommerce store — no rip-and-replace

BigCommerce customer-support workflow — LumiTalk + BigCommerce Customer support connected to live business context

Inside BigCommerce

What Lumi finishes inside BigCommerce.

Resolves inside BigCommerce

Lumi doesn't just answer — it authenticates the shopper, reads the live order, and finishes the request inside your store: order edits before fulfillment, refunds within your policy, WISMO with real tracking, and product answers from your catalog. 24/7, in 70+ languages.

WISMO with the real order

Reads the live BigCommerce order and shipping status and gives a real answer, then handles the follow-up within your policy.

Works on top of your store

Connects to BigCommerce without replacing your theme or checkout — your store stays the record.

Every channel, one thread

Voice, chat, SMS, WhatsApp, email — order context carried the whole way.

Connect in minutes

Connect Lumi to BigCommerce in four steps.

Connect BigCommerce

Link Lumi via secure API — no theme or checkout changes.

Set your policies

Configure return, refund, and edit rules; Lumi enforces them.

Route your channels

Point chat, SMS, email, and voice at Lumi.

Go live

Lumi resolves requests end to end, escalating the hard cases with context.

Questions, answered

The BigCommerce integration, answered.

Does Lumi integrate with BigCommerce?

Yes. Lumi connects to BigCommerce via secure API and works on top of your store — reading live orders, resolving WISMO and order edits, and handling returns within your policy. No theme or checkout changes.

Does it replace BigCommerce?

No — Lumi works on top of BigCommerce, no rip-and-replace. Your store stays the source of truth; Lumi resolves requests and keeps records current.

What can it resolve?

WISMO with real tracking, order edits before fulfillment, refunds and exchanges within your policy, and product questions from your catalog — 24/7 in 70+ languages, escalating delicate cases to a human.

What does it cost?

Flat pricing sized to your volume and channels. Book a demo for a specific figure.

Connect BigCommerce