Book a Demo AI DISPATCHER · HOME SERVICES
The booked-solid dispatch board, the 11 PM no-heat call, the “is the tech still coming?” text. Your AI answering service for home services answers every call, dispatches the right tech, and books the job — on top of the field-service software you already run.
One demo line · every home-services workflow
Try: “My AC just died — can someone come today?”
No signup, no sales rep — just call it.
Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
Thank you for calling Summit Air & Heating. This is Cole. How can I help you today?
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Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your field-service software. 270+ integrations.
ServiceTitanHPHousecall Pro
JobberFiFieldEdge
Service Fusion
WorkizAcAccuLynxJoJobNimbus
CalendlyQuickBooksTwilioGBGoogle Business ProfileZaZapierThe inbound loop
Different trades, one pattern: a homeowner in a hurry, an emergency to triage, and a truck to dispatch — arriving at night and on weekends, exactly when your office is dark and your techs are off the clock.
A homeowner watching a puddle spread, dialing shops in order. Whoever answers first, triages it, and gets a truck rolling books the job — everyone else gets voicemail.
A no-cool during a heat wave — a same-day service call that becomes a five-star review or a missed ring, depending on who picks up at 6 PM.
One of a hundred calls the morning after a storm — every roofer in the county is buried, and the first to answer and book the inspection gets the street.
The price question a dispatcher answers with a diagnostic-visit fee and a booked appointment — never a firm quote over the phone, sight-unseen.
A high-ticket job sitting in a stack of unreturned callbacks — followed up and booked before it ages out with a competitor.
The homeowner who can’t get through is dialing shops in order. A system should triage the emergency and dispatch the truck before yours ever rings out.
What is an AI answering service for home services?
An AI answering service for home services answers every call, chat, and text the moment it arrives — 24/7, in 70+ languages — triages the emergency, dispatches the right tech with the trip fee stated up front, captures storm and claim details for roofing and restoration, and writes the work order into ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, or whatever field-service software you run. It follows up on estimates and books recurring service. Crucially it is a dispatch receptionist, not a technician — it never diagnoses the fault and never quotes a firm repair price sight-unseen, and any hazard — a gas smell, a sewage backup, an active leak, a car trapped in a garage — routes to your on-call tech immediately.
The difference a homeowner feels
A voicemail or answering service
Lumi
A message in the morning is a homeowner already bailed out by a competitor. A dispatched truck is the job you keep — triaged, booked, and in your FSM.
Answering the call is just the front door
Whatever comes through your phones, Lumi handles the dispatch work — triaging, booking, following up on estimates — and hands anything dangerous to the right person.
Voice, SMS, web chat, WhatsApp, email — every emergency call, form, and text answered in one place, so no homeowner reaches a voicemail box at 2 AM.
Reads the urgency, dispatches the right tech, and books the job — writing the work order into your FSM so the truck rolls with the full story, not a decoded voicemail.
Lumi screens the symptom, confirms the address, and gets a truck moving. It never diagnoses the failure and never quotes a firm repair price — that's the tech's call on site.
The replacement quote nobody had time to chase, the estimate that went quiet — followed up, financing explained, and the install consult booked before it goes cold.
Every homeowner in their own language, around the clock — with the job summarized in English in your FSM for the dispatcher.
ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, Workiz — Lumi reads and writes where your dispatch already works. No rip-and-replace, never platform-locked.
Speed-to-answer is everything
The window to win an emergency job closes almost as fast as it opens. Lumi answers inside it, every hour of every day; a next-morning callback races a homeowner someone already bailed out overnight.
An emergency — a burst pipe, a no-cool, water through the ceiling — often after hours or on a weekend. They're already dialing shops in order.
still winnableAnswered live, triaged, a truck dispatched with the trip fee agreed. Reach the homeowner this fast and the job is on your board, not the next shop's.
still winnableStill recoverable — but they're leaving voicemails at the next two shops while yours rings out and the water keeps rising.
still winnableA callback now races a homeowner someone already bailed out overnight. The missed call became a competitor's job — and their review.
gone coldNo rip-and-replace
Your field-service software, your dispatch board, your calendar — Lumi works inside them, not instead of them. Work orders, dispatches, and captured intake land where your team already works — 270+ tools in all, never locked to one platform.
ServiceTitanHPHousecall ProJobberFiFieldEdgeService FusionWorkizAcAccuLynxJoJobNimbusCalendlyQuickBooksTwilioGBGoogle Business ProfileZaZapierSwitched on from day one
Every play is wired before your first call — inbound dispatch around the clock and outbound recovery that fills the board. Turn any one on or off; add your own.
Your shop, your math
Three sliders. No email gate. This is the job revenue slipping out of emergency calls that never got a fast, useful answer.
Leaking from your board right now
$64,272/month
$771,264 a year — before counting the replacement quotes that age out unanswered.
That leak is 15.3× the cost of a full-time CSR — and it happens precisely when your CSRs are already maxed.
Built for a trade where a wrong call floods a house
A dispatch line needs walls, not improvisation. These four are wired in before the first call — so the desk never crosses into playing technician.
Lumi screens urgency, confirms the address, and gets a truck moving. It never diagnoses the failure, never promises a repair scope, and never quotes a firm price sight-unseen — the tech owns the fix and the number on site.
A gas smell, a sewage backup, an active leak, a car trapped in a garage — routed to your on-call tech immediately, with the address and symptom captured. Nothing dangerous is ever managed by the AI alone.
Lumi states your trip or diagnostic fee and books the visit — it never invents a repair estimate or a roof price over the phone. The homeowner knows what the visit costs; the tech sets the repair price after seeing the job.
Lumi reads and writes your existing field-service software — you keep the dispatch board you run; there's no rip-and-replace, and Lumi is never locked to a single platform.
Case file · 5-location multi-trade home-services company
~1,100 service calls/month · HVAC + plumbing + electrical lines · before: after-hours voicemail, emergencies lost to faster shops
day or night — up from a next-morning callback
speed-to-answer, not more marketing
no more phone tag or clearing the voicemail box
clean work orders — no midnight data entry
“The after-hours line used to be a voicemail box we cleared in the morning — and half those homeowners had already had someone else bail them out overnight. Now every call is answered, the truck’s already dispatched, and the work order’s in ServiceTitan before we walk in.”
Illustrative composite from typical first-quarter results — names and figures are illustrative until our first public home-services case study lands.
Questions, answered
LumiTalk operates inside ServiceTitan, Housecall Pro, Jobber, FieldEdge, and Workiz, among others — checking availability, creating jobs, updating customer records, and triggering the notifications those platforms support. Your dispatch board stays your dispatch board; Lumi just keeps it full. If your shop runs something less common, tell us during the demo and we'll confirm what the integration can read and write before you commit.
Yes — that's the first thing it checks. Lumi opens with safety-screening questions, asks about hazards like electrical burning smells or active water, and notes vulnerable occupants such as infants or elderly family members. Based on your rules, it either books urgent dispatch, escalates to your on-call tech, or schedules the job normally. It also gives the caller safe interim steps, like shutting off a supply valve, while help is arranged.
They get handled, not stored. Lumi answers 24/7, triages the issue, and either books the earliest appropriate slot or wakes up your on-call process for genuine emergencies — whichever your escalation rules say. By morning, the job is on the board with notes your tech can act on: symptoms, access details, and what the customer was told. No voicemail roulette at 7 AM.
That's one of its highest-value jobs. Lumi watches your open estimates and runs a follow-up sequence over SMS and email — answering questions about scope, handling objections it's authorized to handle, and flagging price negotiations to you. When the customer approves, it books the work and updates the record. Estimates stop dying of neglect, and you find out quickly which ones are genuinely dead.
Flat monthly pricing — not per call, not per minute — so a storm week that triples your call volume doesn't triple your bill. What you pay depends on the channels and workflows you switch on, from basic answering through full estimate-chasing and dispatch. Book a demo, bring a sense of your call volume, and we'll give you a real quote against your actual setup.
Guides & comparisons
Give her your emergency line.
Open the demo and treat it the way your customers do — report a leak, ask for a same-day truck, then ask for a price. Then bring your call volume and your FSM to a walkthrough.
(520) 464-4424
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