Book a Demo AI DISPATCHER · PLUMBING
The burst-pipe call, the backed-up main, the “how soon can someone come?” text. Your AI answering service for plumbers triages the emergency, states the trip fee, and dispatches the tech — on top of the field-service software you already run.
One demo line · every plumbing workflow
Try: “My AC just died — can someone come today?”
No signup, no sales rep — just call it.
Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
Thank you for calling Summit Air & Heating. This is Cole. How can I help you today?
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Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your field-service software. 270+ integrations.
ServiceTitanHPHousecall Pro
JobberFiFieldEdge
Service Fusion
Workiz
ServiceM8STService TitanQuickBooks
CalendlyTwilioGBGoogle Business ProfileZaZapierThe inbound loop
Different homes, one pattern: water where it shouldn’t be, a homeowner in a panic, and a truck to dispatch — arriving at night and on weekends, exactly when your office is dark and your techs are off the clock.
A homeowner standing in a flooding bathroom, dialing plumbers in order. Whoever answers first, walks them to the shutoff, and gets a truck rolling wins the job.
The triage question that decides same-day versus next-week — answered live it books the visit, missed it sends them to the next number.
A routine after-hours call that becomes a five-star review or a voicemail — depending on whether anyone picks up at 8 PM.
The price question a dispatcher answers with a service-call fee and a booked visit — never a firm quote sight-unseen.
A high-ticket job sitting in a stack of unreturned callbacks — followed up and booked before it goes cold with a competitor.
The homeowner who can’t get through is dialing plumbers in order. A system should triage the emergency and dispatch the truck before yours ever rings out.
What is an AI answering service for plumbers?
An AI answering service for plumbers can be configured to handle calls, chats, and texts after hours, collect job details, apply an approved safety screen, schedule service, and hand the record to a field-service workflow. The business defines hours, fees, escalation rules, and available appointment or dispatch actions. It supports intake and coordination; diagnosis, repair scope, pricing judgment, and emergency decisions stay with qualified people.
The difference a homeowner feels
A voicemail or answering service
Lumi
A message in the morning is a homeowner already mopped up by a competitor. A dispatched truck is the job you keep — triaged, booked, and in your FSM.
Answering the call is just the front door
Whatever comes through your phones, Lumi handles the dispatch work — triaging, booking, following up on estimates — and hands anything dangerous to a real person.
Voice, SMS, web chat, WhatsApp, email — every emergency call, form, and text answered in one place, so no burst-pipe caller reaches a voicemail box at 2 AM.
Reads the urgency, walks the homeowner to the shutoff, dispatches the right tech, and books the job — writing the work order into your FSM so the truck rolls with the full story.
Lumi screens the symptom, confirms the address, and gets a truck moving. It never diagnoses the failure or quotes a firm repair price — that's the tech's call on site.
The re-pipe quote nobody had time to chase, the water-heater estimate that went quiet — followed up, financing explained, and the install consult booked.
Every homeowner in their own language, around the clock — with the job summarized in English in your FSM for the dispatcher.
ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, Workiz — Lumi reads and writes where your dispatch already works. No rip-and-replace, never platform-locked.
Why the burst-pipe call can’t wait
The homeowner is watching damage spread and doesn’t know where the shutoff is. Here’s the triage Lumi runs before it ever books — safety first, dispatch second.
The caller is watching water pour across the floor and doesn't know where the shutoff is. Every second is more damage.
Lumianswers instantly, stays calm, and walks them to the main shutoff or the fixture stop before anything else.
Is it clean water, a sewage backup, or a gas smell near the water heater? The answer changes everything about how this call is handled.
Lumiruns the safety screen — and a gas or sewage hazard routes to your on-call tech immediately, not into a booking queue.
Now that it's safe, the homeowner needs a plumber on the way with a time and a clear service-call fee — not a callback promise.
Lumiconfirms the address, states the trip fee, and dispatches the nearest tech — the work order already in your FSM.
Miss the flood call and a callback the next morning races a homeowner who already had someone bail them out overnight.
Lumimade sure that plumber was you.
Switched on from day one
Every play is wired before your first call — inbound emergency dispatch around the clock and outbound recovery that fills the board. Turn any one on or off; add your own.
Your shop, your math
Three sliders. No email gate. This is the job revenue slipping out of burst-pipe and drain calls that never got a fast, useful answer.
Leaking from your board right now
$64,272/month
$771,264 a year — before counting the replacement quotes that age out unanswered.
That leak is 15.3× the cost of a full-time CSR — and it happens precisely when your CSRs are already maxed.
Built for a trade where a wrong call floods a house
A dispatch line needs walls, not improvisation. These four are wired in before the first call — so the desk never crosses into playing plumber.
Lumi screens urgency and gets a truck moving. It never diagnoses the failure, never promises a repair scope, and never quotes a firm price sight-unseen — the tech owns the fix and the number on site.
A gas smell, a sewage backup, a call where someone could get hurt — routed to your on-call tech immediately, with the address and symptom captured. Nothing dangerous is ever managed by the AI alone.
Lumi states your trip or diagnostic fee and books the visit — it never invents a repair estimate. The homeowner knows what the visit costs; the tech sets the repair price after seeing the job.
Lumi reads and writes your existing field-service software — you keep the dispatch board you run; there's no rip-and-replace, and Lumi is never locked to a single platform.
Case file · 3-location residential plumbing company
~700 service calls/month · burst-pipe + drain + water-heater lines · before: after-hours voicemail, emergencies lost to faster plumbers
day or night — up from a next-morning callback
speed-to-answer, not more marketing
no more phone tag or clearing the voicemail box
clean work orders — no midnight data entry
“The after-hours line used to be a voicemail box we cleared in the morning — and by then half those homeowners had already mopped up with another plumber. Now every burst-pipe call is answered, the caller’s been walked to the shutoff, the truck’s dispatched, and the work order’s in ServiceTitan before we walk in.”
Illustrative composite from typical first-quarter results — names and figures are illustrative until our first public plumbing case study lands.
Questions, answered
No. Lumi triages urgency, walks the caller to the shutoff, and dispatches a tech. It never diagnoses the failure or promises a repair scope — that's your plumber's call on site.
It states your service-call or diagnostic fee so the homeowner knows what the visit costs. It never quotes a firm repair price sight-unseen; the tech sets that after seeing the job.
Those are hazards, not bookings. Lumi runs the safety screen and routes the call to your on-call tech immediately, with the address and symptom captured.
Yes. Lumi reads and writes ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, Workiz, and 270+ tools. It layers on top of your FSM and is never locked to a single platform.
That's the point. Lumi answers live at 2 AM and on holidays, triages, and dispatches — so the burst-pipe call never becomes a voicemail a competitor beats you to.
Yes — 70+ languages, live. The homeowner is helped in their own language and the job lands in your FSM in English for the dispatcher.
It books. Lumi confirms the address, states the trip fee, and dispatches the nearest available tech — the work order already written into your FSM.
Neither. It handles the repetitive triage-and-book work on top of the FSM you already run, and hands anything dangerous or unusual to a real person with the full story attached.
Guides & comparisons
Give her your emergency line.
Open the demo and treat it the way your customers do — report a flood, ask where the shutoff is, then ask for a price. Then bring your call volume and your FSM to a walkthrough.
(520) 464-4424
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