The AI receptionist for dental & vision practices that books, screens, and works your recall.

Yes — LumiTalk works alongside Dentrix, Open Dental, Eaglesoft, and CareStack, among others. In a standard deployment, scheduling links, secure intake questionnaires, and task handoffs carry bookings and call outcomes to your team without Lumi writing into the patient chart; direct PMS read-write is available through Redox or a custom API connection as a separate integration engagement, scoped during onboarding. Your practice software stays put either way. Running a different PMS? Ask us.

Before touching a record, Lumi confirms identity — name and date of birth at minimum — and it only discusses information and performs actions your practice has authorized. Clinical judgment stays with your team: symptoms get noted and routed, never assessed. Dental practices vary in how they interpret their privacy obligations, so bring your specific compliance requirements to a demo and we'll walk through data handling step by step, in plain terms.

Filling chairs is the outbound half of the job. Lumi works your overdue recall list on a steady cadence, follows up no-shows the same day, and confirms upcoming visits to prevent tomorrow's gaps — all logged and handed to your team as it goes. Inbound answering keeps you from losing bookings; the recall and recovery workflows are what put production back on the schedule.

Lumi screens immediately for emergency signs — severe pain, facial swelling, uncontrolled bleeding, fever — and follows your protocol: paging the on-call dentist, directing the patient to urgent care, or booking the first morning slot with a flag for the doctor. The point isn't for AI to judge a dental emergency; it's to make sure a patient in pain reaches your defined pathway instead of a voicemail greeting.

Pricing starts low: one simple, flat monthly rate — no setup fees, no per-call or per-minute metering — sized to the workflows you enable, from answering and booking through recall and no-show recovery. Compare it against a portion of a front-desk salary and the production value of a few recovered hygiene slots per week, and the math gets simple fast. Book a demo for a quote specific to your practice.

Lumi introduces itself clearly — "This is Lumi, the practice's virtual assistant" — and patients hear a natural voice that answers on the first ring, at 2 PM or 2 AM. Most patients care that the call was answered and the appointment got booked; anything clinical, sensitive, or requiring judgment routes to your team with the conversation attached.

Lumi supports 70+ languages. It detects the caller's language and continues the conversation naturally — booking, rescheduling, and confirmations included — which matters for practices serving multilingual communities where a language barrier at the front desk quietly costs bookings.

Lumi learns your providers, appointment types, and scheduling rules — including any Redox or custom API connection you've scoped — and runs supervised test calls before going live — typically a matter of weeks, not months. Front-desk training is minimal: your team sees Lumi-completed bookings arrive like any other entry and jumps in whenever a call needs a human.

With the full context attached: the caller's name, why they called, everything already collected (insurance updates, symptoms noted, times offered), and what Lumi did. Your staff pick up the thread without making the patient repeat their story — or read the complete summary when the handoff is asynchronous.

No — it removes the parts of the job that pull your team away from patients. The front desk keeps every conversation that needs a human: treatment questions, upset patients, judgment calls. Lumi absorbs the ringing phone, the recall dialing, and the after-hours line, so the person at the counter can stay with the patient in front of them.