WOOCOMMERCE INTEGRATION

The Lumi AI WooCommerce integration that finishes the ticket in your store

Put an AI agent on every channel that reads and writes live inside WooCommerce — WISMO, order edits, refunds, and product answers — working on top of your WordPress stack, no rip-and-replace.

Book a Demo Works on top of your WooCommerce store — no rip-and-replace

WooCommerce customer-support workflow — LumiTalk + WooCommerce Customer support connected to live business context

Inside WooCommerce

What Lumi finishes inside WooCommerce.

Resolves inside WooCommerce

Lumi doesn't just answer — it authenticates the shopper, reads the live order, and finishes the request inside your store: order edits before fulfillment, refunds within your policy, WISMO with real tracking, and product answers from your catalog. 24/7, in 70+ languages.

WISMO with the real order

Reads live WooCommerce order and shipping status and gives a real answer, then handles the follow-up inside your policy — not a deflecting tracking link.

Works on top of WordPress

Connects to your WooCommerce store without replacing your theme, plugins, or checkout. Your store stays the source of truth; Lumi keeps it current.

Every channel, one thread

Voice, chat, SMS, WhatsApp, email — one conversation that carries the order context across every hop.

Connect in minutes

Connect Lumi to WooCommerce in four steps.

Connect your store

Link Lumi to WooCommerce via secure API keys — no theme edits, no checkout changes. Lumi reads orders and writes updates where you allow it.

Set your policies

Define your return, refund, and edit rules. Lumi enforces them precisely and never breaks policy or invents a payout path.

Route your channels

Point web chat, SMS, email, and social at Lumi. It works the live WooCommerce order on every conversation.

Go live

Lumi resolves WISMO, edits, and returns end to end, escalating the delicate cases to a human with full context.

Questions, answered

The WooCommerce integration, answered.

How does Lumi connect to WooCommerce?

Lumi connects to your WooCommerce store through secure API keys — no theme edits and no checkout changes. It reads live orders and writes updates where you allow it, so your WordPress store stays the source of truth while Lumi resolves requests on top of it.

Does it replace my WordPress/Woo stack?

No. Lumi works on top of WooCommerce — no rip-and-replace. Your theme, plugins, and checkout stay exactly as they are; Lumi layers an AI support agent onto the store.

Can it resolve WISMO and order edits in WooCommerce?

Yes. Lumi pulls the live order and shipping status from WooCommerce, answers where-is-my-order in plain language, and handles edits, address fixes, and refunds within your policy — writing changes back to the order.

What does it cost?

Flat pricing sized to your volume and channels, not per-agent seats. Book a demo with your store's numbers for a specific figure.

Connect WooCommerce