Book a Demo AI DISPATCHER · ELECTRICAL
The burning-smell call, the dead-panel outage, the “is it safe to stay?” text. Your AI answering service for electricians runs the shock-and-fire screen, tells callers to cut power when it’s unsafe, and dispatches the tech — on top of the FSM you already run, not instead of it.
One demo line · every electrical workflow
Try: “My AC just died — can someone come today?”
No signup, no sales rep — just call it.
Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
Thank you for calling Summit Air & Heating. This is Cole. How can I help you today?
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Answer a first-cold-snap no-heat call, run the safety screen, flag the at-risk household, find the earliest urgent window on the ServiceTitan dispatch board, explain the trip fee before booking, and confirm the visit with the tech assigned.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your field-service software. 270+ integrations.
ServiceTitanHPHousecall Pro
JobberFiFieldEdge
Service Fusion
Workiz
ServiceM8QuickBooksCoCompanyCam
CalendlyTwilioGBGoogle Business ProfileZaZapierThe inbound loop
Different homes, one pattern: a burning smell, a dead panel, a sparking outlet — arriving at night and on weekends, exactly when your office is dark and your techs are off the clock, and every one is a safety call that can’t sit in voicemail.
A potential fire hazard the moment it's spoken. The line that answers, runs the safety screen, and reaches a real electrician fast is the one that keeps a house from burning.
A panel or breaker fault that needs same-day service — triaged and dispatched live it books, missed it goes to the next electrician.
A shock-and-fire risk that must be screened, never diagnosed by a machine — flagged and routed to a tech, immediately if it's live.
The price question a dispatcher answers with a site-visit fee and a booked assessment — never a firm install quote over the phone.
A high-ticket job sitting in a stack of unreturned callbacks — followed up and booked before it goes cold with a competitor.
The homeowner smelling smoke who can’t get through is dialing electricians in order. A system should screen the hazard and dispatch the truck before yours ever rings out.
What is an AI answering service for electricians?
An AI answering service for electricians can be configured to collect symptoms, run an approved safety screen, escalate urgent calls, schedule a visit, and hand the intake record to a field-service workflow. The electrical business defines the script, hours, fees, and available actions. Callers should follow emergency guidance; diagnosis, electrical instructions, repair scope, and pricing stay with qualified professionals.
The difference a homeowner feels
A voicemail or answering service
Lumi
A message in the morning is a homeowner already made safe by a competitor. A dispatched truck is the job you keep — screened, booked, and in your FSM.
Answering the call is just the front door
Whatever comes through your phones, Lumi handles the dispatch work — screening, booking, following up on estimates — and hands anything dangerous to a real person.
Voice, SMS, web chat, WhatsApp, email — every hazard call, form, and text answered in one place, so no burning-smell caller reaches a voicemail box after hours.
Runs the safety screen, tells the caller to kill power when it's unsafe, dispatches the right tech, and books the job — writing the work order into your FSM so the truck rolls with the full story.
Lumi screens the hazard, confirms the address, and gets a tech moving. It never diagnoses the fault or quotes a firm repair price — that's the electrician's call on site, with the meter in hand.
The panel-upgrade quote nobody had time to chase, the EV-charger estimate that went quiet — followed up, financing explained, and the assessment booked.
Every homeowner in their own language, around the clock — with the job summarized in English in your FSM for the dispatcher.
ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, Workiz — Lumi reads and writes where your dispatch already works. No rip-and-replace, never platform-locked.
Why the burning-smell call can’t wait
The homeowner smells smoke or sees a spark and doesn’t know whether to touch anything. Here’s the safety screen Lumi runs before it ever books — hazard first, dispatch second.
The caller reports a burning smell, a hot outlet, or sparks. Right now the priority isn't booking — it's keeping a house from catching fire.
Lumianswers instantly and, when it's unsafe, tells the caller to cut power at the breaker or panel before anything else.
Is anyone getting shocked? Is there smoke? A dead panel is one call; live sparks near a fuse box are a very different one.
Lumiruns the shock-and-fire screen — and a live shock, spark, or burning smell routes to your on-call electrician immediately, not into a booking queue.
Once it's safe, the homeowner needs an electrician on the way with a time and a clear site-visit fee — not a callback promise.
Lumiconfirms the address, states the site-visit fee, and dispatches the nearest tech — the work order already in your FSM.
Miss the hazard call and a callback the next morning races a homeowner who already had someone else make it safe overnight.
Lumimade sure that electrician was you.
Switched on from day one
Every play is wired before your first call — inbound hazard dispatch around the clock and outbound recovery that fills the board. Turn any one on or off; add your own.
Your shop, your math
Three sliders. No email gate. This is the panel-upgrade and emergency revenue slipping out of burning-smell calls that hit voicemail after hours.
Leaking from your board right now
$64,272/month
$771,264 a year — before counting the replacement quotes that age out unanswered.
That leak is 15.3× the cost of a full-time CSR — and it happens precisely when your CSRs are already maxed.
Built for a trade where a wrong call starts a fire
A dispatch line needs walls, not improvisation. These four are wired in before the first call — so the desk never crosses into playing electrician.
Lumi screens the hazard and gets a tech moving. It never diagnoses the fault, never promises a repair scope, and never quotes a firm price sight-unseen — the electrician owns the diagnosis and the number on site.
A shock, a spark, a burning smell — routed to your on-call electrician immediately, with the address and symptom captured. Nothing dangerous is ever managed by the AI alone.
Lumi states your site-visit or diagnostic fee and books the assessment — it never invents an install or repair estimate. The homeowner knows what the visit costs; the tech sets the price after seeing the work.
Lumi reads and writes your existing field-service software — you keep the dispatch board you run; there's no rip-and-replace, and Lumi is never locked to a single platform.
Case file · residential & light-commercial electrical contractor
~600 service calls/month · service, panel upgrades & EV-charger installs · before: burning-smell and no-power calls hit voicemail, lost to faster electricians
burning-smell and no-power calls — up from a next-morning callback
speed-to-answer on the safety call, not more marketing
no more phone tag or clearing the after-hours voicemail box
clean work orders with the hazard screened — no midnight data entry
“A burning-smell call at 9 PM used to hit a voicemail box we cleared the next morning — and half those homeowners had already had another electrician make it safe overnight. Now the shock-and-fire screen runs the second they call, my on-call tech gets the live ones, and the work order’s in ServiceTitan before I’m out of bed.”
Illustrative composite from typical first-quarter results — figures and quote are illustrative until our first public electrical case study lands.
Questions, answered
No. Lumi screens the hazard, tells the caller to cut power when unsafe, and dispatches a tech. It never diagnoses the fault or promises a repair scope — that's your electrician's call on site.
It states your site-visit or diagnostic fee so the homeowner knows what the visit costs. It never quotes a firm install or repair price sight-unseen; the tech sets that on site.
Those are hazards, not bookings. Lumi runs the safety screen and routes the call to your on-call electrician immediately, with the address and symptom captured.
Yes. Lumi reads and writes ServiceTitan, Housecall Pro, Jobber, FieldEdge, Service Fusion, Workiz, and 270+ tools. It layers on top of your FSM and is never locked to a single platform.
That's the point. Lumi answers live at 2 AM and on weekends, screens the hazard, and dispatches — so the burning-smell call never becomes a voicemail.
Yes — 70+ languages, live. The homeowner is helped in their own language and the job lands in your FSM in English for the dispatcher.
When it's unsafe, it advises the caller to shut off power at the breaker or main panel as a safety step, then routes a live hazard to your on-call tech. It never talks anyone through a repair.
Neither. It handles the repetitive screen-and-book work on top of the FSM you already run, and hands anything dangerous to a real person.
Guides & comparisons
Give her your emergency line.
Open the demo and treat it the way your customers do — report a burning smell, say an outlet sparked, then ask for a price. Then bring your call volume and your FSM to a walkthrough.
(520) 464-4424
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