AI customer service for subscription ecommerce that makes the save before they cancel.

Lumi works inside Recharge, Chargebee, Recurly, Stripe Billing, Ordergroove, and Loop Subscriptions, alongside Shopify and your help desk, CRM, and marketing tools (Gorgias, Zendesk, Klaviyo, Attentive, Postscript, and more) — 270+ integrations in all. Plans, cadence, billing status, and cancellations are read and written through the platform so nothing drifts out of sync. Running a custom billing setup? Bring the details to a demo and we’ll map what’s supported.

No — the opposite, by design. Lumi offers a relevant save once (a pause, skip, swap, or approved discount), and the moment a subscriber declines and means it, it cancels cleanly. There’s no maze, no hidden cancel path, and no manipulation. It’s built to stay compliant with click-to-cancel and cancellation-rights rules, because a dark pattern costs you more in reviews and disputes than the save was ever worth.

It never asks for card details in a chat, DM, or email. When a payment fails, Lumi reaches the subscriber on the channel they actually read and sends a secure card-update link that opens your billing tool’s hosted card form. The subscriber updates the card in a PCI-compliant flow, the charge retries, and the MRR is recovered — all without a card number ever touching a conversation.

Within the boundaries you set. You define the save paths — eligible pause lengths, swap rules, discount ceilings, category exclusions — and Lumi picks the most relevant one for the reason it hears, offering it once. Anything beyond your limits gets a graceful hold and routes to your team. Every save it makes is logged with the reasoning and the conversation, so you can audit exactly why any discount or pause was granted.

Never. For supplement and health subscriptions, Lumi is hard-limited against making any health, medical, or efficacy claim, even under pressure to save a cancel. It offers cadence changes, pauses, and swaps — the operational saves — and routes anything that would require a health claim to a human. The boundary holds on every conversation.

It depends on your mix of voluntary and involuntary churn, but the two levers are consistent: a genuine save offer typically retains a meaningful share of cancels that would otherwise process on the first click, and dunning with a card-update link recovers a large share of failed payments that would otherwise lapse. The calculator on this page sizes it honestly with conservative save and recovery rates — bring your subscriber count and churn rate to a demo for a figure specific to your book.

It writes in the tone it learns from your emails, product pages, and past conversations, so subscribers hear the brand they signed up for — not boilerplate wearing your logo. A save offered in your voice reads as a helpful option, not a desperate wall between them and the cancel button.

Your team inherits a solved puzzle, not a cold ticket: the subscriber’s plan, tenure, billing history, the reason they gave, the save paths already offered, and a suggested resolution to accept or override. High-value or long-tenure subscribers and billing disputes escalate mid-conversation the moment a threshold trips, so a person handles the ones that matter with full context.