Book a Demo AI RECEPTIONIST · CRIMINAL DEFENSE & DUI
The 2 AM jail call gets retained by whoever answers calm. Your AI receptionist for criminal defense lawyers steadies urgent arrest calls, runs a conflict-checked intake, and books the consult — captured case-ready inside Clio, MyCase, Filevine.
One demo line · every law-firm workflow
Try: “I need a consultation about a car accident.”
No signup, no sales rep — just call it.
Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
Thank you for calling Harper & Lane. This is James, the firm's virtual assistant. How can I help you today?
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Answer a sensitive family-law inquiry with warmth and discretion, run the conflict check before any details are shared, qualify the matter type, and book the consultation in Clio with the intake packet sent.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your intake & case-management system. 270+ integrations.
Clio
MyCase
Lawmatics
PracticePanther
Filevine
Smokeball
CASEpeerRMRocket MatterNeNeos
LitifyLDLead DocketCalendlyDoDocusignTwilioGBGoogle Business ProfileZaZapierThe after-hours line
None of them need a lawyer to pick up the phone — they need someone to answer calm, capture the matter, and book the consult. And they land when your office is dark.
A panicked family member on their first call from the jail, dialing firms in order. The calm voice that answers first usually earns the retainer.
A frightened caller who needs the firm's process explained and the matter captured — not legal advice from a machine.
A time-sensitive matter where the court date and jurisdiction have to be captured tonight, or a callback starts from zero.
A practice-area screen — a fit or a referral — that shouldn't wake an attorney at 3 AM to answer.
An existing-matter call that should be captured and routed, not lost in a voicemail box until Monday.
The retainer-worthy matter is the one that calls while everyone's asleep. A system should answer it and screen it before the family reaches the next firm.
What is an AI receptionist for criminal defense lawyers?
An AI receptionist for criminal defense lawyers answers every call the moment it rings — 2 AM included — reassures the caller the firm can help, and screens the matter: the charge, the jurisdiction and arresting agency, custody status and location, the arraignment or court date, and bond details. It books the consultation on an attorney’s calendar, writes the screened intake into Clio Grow, MyCase, or Lawmatics, and escalates time-sensitive matters to a licensed attorney. It answers factual questions about the firm in 70+ languages — and it never gives legal advice, never evaluates a case, and never forms the attorney-client relationship. Representation begins with your engagement agreement; Lumi is the intake desk that never sleeps.
The difference a family feels
A voicemail or answering service
Lumi
A name emailed at 7 AM is a family that already hired someone else. A screened matter with the consult booked is the retainer you keep — captured while the office was dark.
The arrest call is just the front door
Winning the 2 AM call is where Lumi starts. It keeps going — screening, scheduling, the docket-keeping, and the case-management system you already run — always routing the law itself to your attorneys.
Voice, SMS, web chat, WhatsApp, email — the family that calls at 2 AM and texts the booking number at 3 stays one matter. Nobody retells the worst night of their week.
Charge, jurisdiction, arresting agency, custody location, arraignment date, bond — captured the same disciplined way every time and written into your system.
Matters outside what you handle, obvious conflicts, and non-fits are screened by your rules and routed politely — before they reach an attorney's phone at 3 AM.
Hours, process, what to expect, how consults work — answered from what you approve. Legal questions route to a licensed attorney; Lumi never advises or evaluates a case.
Arraignment and hearing reminders, consult confirmations, no-show re-books, referral follow-up — the docket-keeping a small firm never has time for.
A morning arraignment, a caller who needs counsel tonight — escalated to your on-call attorney immediately with the full screened intake attached.
70+ languages, 24/7 — the Spanish-speaking family at 3 AM gets the same patient intake, and the matter lands in your system in English for the team.
Clio Grow, Clio, MyCase, Lawmatics, PracticePanther, Filevine — intake and consults land where your attorneys and paralegals already work. 270+ tools.
Why the 2 AM call can’t wait
Booking, bail, arraignment — the family doesn’t understand the timeline, and every hour they can’t reach a lawyer is an hour spent calling the next firm. Here’s the window Lumi answers inside.
Booked into custody. A frightened spouse or parent starts dialing defense firms in search-results order — at 2 AM.
Lumianswers live and calm, and captures the charge, the jurisdiction, and where they're being held.
The family scrambles to reach a lawyer before anything happens — and most don't know what to ask or who to trust.
Lumiscreens the matter, runs the conflict check, and books the consult while your office is dark.
First court appearance: charges are read and bail is decided. This is the moment having counsel already engaged matters most.
Lumiputs the intake on your desk before court, so an attorney walks in already up to speed.
Miss the 2 AM call and a callback races a family that already retained whoever picked up the phone first.
Lumimade sure that firm was yours.
No rip-and-replace
Your intake system, your case-management platform, your calendar — Lumi works inside them, not instead of them. Lumi works on top of the intake and case-management systems defense firms run — Clio Grow, MyCase, Lawmatics, and more. Screened intakes, consults, and notes post straight into the systems your attorneys and paralegals already trust — 270+ tools in all.
ClioMyCaseLawmaticsPracticePantherFilevineSmokeballCalendlyGBGoogle Business ProfileDoDocusignSwitched on from night one
Live against your intake questions, your practice areas, and your case-management system from the first call. Adjust the charge-type scripts, set what escalates to a person, or add plays of your own.
Your firm, your math
Three sliders. No email gate. This is the retainer revenue leaking out of after-hours calls that hit voicemail — illustrative math, not a promise.
Retainer revenue leaking out of missed calls
$12,150/month
$145,800 a year — roughly 32.4 matters retained by whoever answered, assuming just 15% of missed arrest calls would have hired you.
Illustrative math on your own inputs — not a promise. One retained matter typically covers a long stretch of the bill.
Built for a firm bound by the rules of professional conduct
An intake line for a law firm needs walls, not improvisation. These four are wired in before the first call — so the front door never crosses into practicing law.
Lumi answers factual questions about your firm and screens the matter — it never advises on charges, defenses, or likely outcomes, and never evaluates a case. Legal questions route to a licensed attorney, every time.
Lumi is scripted to make clear that contacting the firm through the intake line doesn’t by itself create an attorney-client relationship, and that the conversation isn’t privileged legal advice. Representation begins with your engagement agreement.
It never promises to ‘beat the charge,’ predicts an outcome, or makes unsubstantiated superlative claims. Intake stays operational — who, what, where, when — and the disclosures you configure are surfaced on the call.
Lumi writes into Clio Grow, MyCase, or Lawmatics — never a shadow file. Every screened intake, consult, and note lands where your attorneys and paralegals already work.
Case file · criminal defense firm
~40 arrest calls/month · Clio Grow + search-ad leads · before: an answering service that emailed a name at 7 AM
2 AM and weekends included — when the retainer calls come in
charge, jurisdiction, custody, court date — captured every time
no more screening tire-kickers or relaying voicemails
matters won on who answered, not on ad spend
“Most of our best cases used to come in at hours no one was awake for, and the answering service just emailed us a name at 7 AM. Now the family gets a calm voice at 2 AM, the charge and the court date are captured, and the consult is on my calendar before I’m up. We stopped losing retainers to whoever happened to answer.”
Illustrative composite from typical first-quarter results — names and figures are illustrative, not a guarantee of results, until our first public defense-firm case study lands.
Objections, welcome
No — and it’s built not to. Lumi is an intake receptionist: it greets the caller, screens and qualifies the matter, schedules a consultation, and routes to a licensed attorney. It answers factual questions about your firm — your practice areas, your process, how to reach you — but never legal questions, never evaluates a case or its likely outcome, and never quotes what a defense will cost beyond your published consult fee. Legal advice stays with your attorneys.
No, and Lumi is scripted to make that clear. Reaching your firm through the intake line does not by itself create an attorney-client relationship, and the intake conversation isn’t privileged legal advice — your engagement agreement and a licensed attorney govern representation. You control the exact disclosure language it uses.
Your intake sheet, run conversationally: the charge or reason for arrest, the jurisdiction and arresting agency, arrest and booking status, where the person is being held, the court or arraignment date if known, bond information, and the best contact. Vague answers get gently narrowed into usable facts, and the whole screened intake lands in your case-management system before you’re awake.
That’s the call it exists for. Lumi answers in seconds with a calm, patient voice — the same one every time, no matter the hour — reassures the caller that the firm can help, gathers the facts, and books the consult. When a matter is genuinely time-critical, it escalates to your on-call attorney immediately with everything already captured.
Yes. You configure the intake by charge type — DUI/DWI, misdemeanor, felony, domestic, drug, traffic — so the questions match the matter, and you set which situations get booked as a standard consult versus escalated to a person right away. It screens against the matters your firm takes and routes the rest politely.
It works on top of the case-management and intake CRM criminal firms run — Clio Grow, Clio, MyCase, Lawmatics, and PracticePanther among them. It creates the contact, attaches the screened intake, and books the consult on the right calendar. Your system stays the record; Lumi keeps it current. Running something else? Ask — the list keeps growing.
Lumi is positioned strictly as reception and intake — it does not practice law, give legal advice, or form the attorney-client relationship, which keeps it clear of unauthorized-practice concerns. It won’t guarantee outcomes or make unsubstantiated superlative claims, and it surfaces the disclosures you configure (not legal advice; no attorney-client relationship at intake). Your state bar’s rules govern; the boundaries are yours to set.
Flat monthly pricing, sized to your call volume and the channels you switch on — not a per-minute meter that punishes a busy weekend. A solo practitioner and a multi-attorney firm are scoped differently, so the honest answer depends on your setup. Book a demo, tell us your volume and case-management system, and we’ll put a number in front of you. One retained matter typically covers a long stretch of the bill.
Guides & comparisons
Give her the 2 AM arrest call you keep losing.
Call the demo line like a frightened family member — report an arrest, don’t know the charge, ask what happens next. Watch what gets captured, what gets escalated to an attorney, and how calm it stays. Then bring your call volume to a walkthrough.
(520) 464-4437
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