Book a Demo CONVERSATIONAL AI · CRYPTO & EXCHANGE
Conversational AI for crypto exchanges: account verification, transaction status, security and fraud flags, withdrawals. Lumi verifies, resolves, and follows the regulated path — inside your stack. It never moves a coin.
One demo line · every fintech workflow
Try: “I want to open a business account.”
No signup, no sales rep — just call it.
Take an inbound call from a founder exploring Northwind Pay for their business, understand their company, volume, and use case, explain the account tiers and pricing plainly, and route a qualified lead to the right onboarding specialist.
Thanks for calling Northwind Pay — this is Marcus. How can I help you today?
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Take an inbound call from a founder exploring Northwind Pay for their business, understand their company, volume, and use case, explain the account tiers and pricing plainly, and route a qualified lead to the right onboarding specialist.
+270 moreResolution rate
Always available
Languages
Avg. handle time
Platform integrations
Keep your stack. Lumi works on top of it.
No rip-and-replace — Lumi layers onto your ledger, custody, KYC provider, and help desk on read-only, least-privilege scopes. 270+ integrations.
StripeAdAdyenChCheckout.comMaMarqetaGaGalileoPlPlaidSuSumsubPePersonaAlAlloyOnOnfido
ZendeskTwilioThe inbound loop
Different users, one pattern: someone who can’t see their KYC or their withdrawal and needs to know their funds are safe — arriving at every hour, in every language, exactly when a canned “please wait” makes things worse.
A user watching a withdrawal sit in “pending” — is it a security hold, a network delay, or a review? Lumi reads the actual state and explains it. It never releases the hold or moves the funds.
Verification stuck in the queue or bounced for a blurry document. Lumi reads the KYC state, explains exactly what's needed, and collects the re-submission — it never approves the verification itself.
An account lockout, a 2FA device change, a security freeze. Lumi authenticates the user and explains the recovery path, then routes the reset to your security team — it never disables 2FA itself.
A deposit not yet showing — wrong network, missing memo/tag, or pending confirmations. Lumi reads confirmations and the ledger state and explains it, then escalates a genuinely stuck deposit.
An address whitelist / anti-phishing time-lock the user doesn't understand. Lumi explains the security window and why it exists — it never shortens the lock or overrides the whitelist.
The user who can’t get a straight answer on a pending withdrawal is one bad reply from a chargeback thread and a public post — and telling their whole community. A system should read the status and explain the hold before fear sets in.
What is conversational AI for crypto?
Conversational AI for a crypto exchange or wallet authenticates the user, then reads the real state of their KYC and their money — verification submitted, in review, approved, or a withdrawal pending, held, or confirming — from your systems and explains it plainly, 24/7, in 70+ languages. It answers limit, network, and fee questions, collects the document that moves a stuck KYC forward, and traces an uncredited deposit. Crucially it is read-only: it never moves crypto or fiat, never signs or broadcasts a transaction, never overrides a withdrawal hold, 2FA, or address whitelist, and gives no trading advice or price predictions — security, AML, and fraud route to your team by design, on an authenticated, least-privilege, fully-logged basis.
The difference a user feels
A generic chatbot or ticket backlog
Lumi
“Please wait for processing” to a user staring at a pending withdrawal is how you earn a scam accusation. A real status read is the account you keep — authenticated, answered, and routed the second it turns into security or AML.
The withdrawal question is just the front door
Whatever a user asks, Lumi handles the read-only support work — status, holds, KYC, deposit traces — and hands anything that touches funds, keys, or security to the right team, in the user’s own language.
In-app chat, email, Telegram, Discord, voice — the user who checks a withdrawal in the app and messages on Telegram stays one authenticated conversation, with the reference carried across all of it.
Authenticates the user, then reads the actual state — KYC in review, withdrawal on hold, deposit pending confirmations, address time-locked — from your systems, and explains it plainly instead of “please wait for processing.”
When KYC bounces or a tier upgrade needs proof, Lumi explains what's required and collects the ID or proof-of-address securely — it never approves the verification or raises a limit; that stays with your compliance team.
Pending confirmations, a security-hold reason, an anti-phishing time-lock, an uncredited deposit — Lumi traces the read-only state, explains it, and escalates a genuinely stuck case with the reference attached. It signs and broadcasts nothing.
70+ languages, around the clock — the user awake at 3am gets answered in Korean, Spanish, or Vietnamese, and the summary lands in your system in English for the team. No advice, no price calls — status and process only.
Your ledger, custody and wallet infra, Sumsub/Persona/Onfido for KYC, Chainalysis flags, Zendesk — Lumi reads and writes where your ops team already works, on least-privilege scopes. No rip-and-replace, no key access.
Why “why is it still pending?” can’t wait
READ-ONLYLumi never moves crypto or fiat, never signs or broadcasts a transaction, and never releases a hold, resets 2FA, or overrides a whitelist. Every step below is a read or a securely-collected document — nothing on-chain, ever.
Submitted, in review, approved, withdrawal — the user doesn’t know the stages, only that their money is somewhere they can’t see. Here’s the flow as Lumi reads it, and exactly where it assists versus routes.
The user uploads ID and proof for KYC — or a tier upgrade to raise limits. The clock starts, and every quiet hour reads like the account is frozen.
Lumiconfirms the documents were received and quotes the expected review window — it reads state, it never approves the verification.
KYC is in the queue or bounced for a blurry doc or a name mismatch. The user sees “in review” and worries their funds are locked away.
Lumiexplains what's needed, collects the clean re-submission — and never rules on the KYC or clears the check itself.
Verification clears and the tier limit lifts — or the user asks why a new withdrawal address is still time-locked by the anti-phishing whitelist.
Lumiconfirms the approved status and explains the security time-lock plainly — it never shortens the lock or overrides the whitelist.
The withdrawal sits pending — a security hold, network confirmations, or a routine review. This is the moment trust is won or lost.
Lumireads the live hold reason and confirmation count and tells the user exactly where it stands — it signs, broadcasts, and releases nothing.
The review and withdrawal states are where trust is won or lost. Lumi explains them and collects the document — it never approves the KYC, releases the hold, or moves the funds. That stays with security and compliance.
Built for a security-first, regulated exchange
A support line on top of an exchange or wallet needs walls, not improvisation. These four are wired in before the first user — so support never crosses into fund movement, a security override, or a compliance decision.
Lumi never moves crypto or fiat, never signs or broadcasts a transaction, and never touches a key or wallet. It reads status, explains states, and collects documents. Every action is a read or a securely-collected upload — nothing on-chain, ever, by design.
Lumi never releases a withdrawal hold, disables or resets 2FA, shortens an anti-phishing time-lock, or overrides an address whitelist. It explains why the control exists and routes the request to your security team — the override is always a human's call.
Lumi gives no investment or trading advice and makes no price predictions. It answers status, KYC, limits, networks, and fees. Anything that asks it to recommend a trade or a token is declined and, where relevant, handed to a licensed human.
Account takeovers, suspected fraud, Chainalysis or sanctions flags, and disputes are escalated to your security and compliance teams with the full authenticated context attached — never adjudicated by the AI alone. Authenticated before it acts, least-privilege, fully logged.
Questions, answered
No — it is read-only by construction. Lumi never moves crypto or fiat, never signs or broadcasts a transaction, never releases a withdrawal hold, resets 2FA, or overrides a whitelist. It reads status and collects documents; nothing on-chain, ever. Every step is authenticated, least-privilege, and logged.
Never. Lumi handles verification and withdrawal support only. It gives no investment or trading advice and makes no price predictions — anything advice-shaped is out of scope by design.
It reads the verification state, explains exactly what bounced — a blurry document, a name mismatch — and collects a clean re-submission securely. It never approves the KYC or clears the check itself; that stays with your compliance team.
It reads the live hold reason and confirmation count and tells the user exactly where it stands — a security hold, network confirmations, or a routine review. It releases nothing; a genuine security question escalates to your team.
Your ledger and exchange backend, your KYC provider (Sumsub, Persona, Alloy, Onfido), and your help desk (Zendesk, Twilio). It reads the real state before responding, on scoped read-only permissions. You keep the systems you run.
Flat monthly pricing based on the channels and workflows you enable — not per-resolution. Bring your volume and stack to a demo and we'll scope it.
Guides & comparisons
Give it your support line.
Open the demo and treat it the way your users do — ask why a withdrawal is pending, ask what your KYC needs, then push it to release the hold. Watch it read, explain, and refuse to move a thing. Then bring your stack to a walkthrough.
(986) 249-0330
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